By acquiring and/or utilizing the solutions provided by BitRecover Software, you hereby consent to the following terms and conditions.
In these Terms & Conditions, the following definitions shall apply:
Refers to an individual, single trader, partnership, limited company, or public entity utilizing BitRecover solutions, including all BitRecover authorized channel partners.
Encompasses any confidential data exchanged between the parties in connection with the solutions, regardless of its form, that both parties consider confidential.
Denotes a legally binding contract between the Customer and BitRecover governed by the Terms outlined herein.
Signifies electronically generated information stored and transmitted as electrical signals on various recording media. Excludes installed operating system files, application/software program files, default download folder files, data files under bad sectors, download history, and internet surfing history.
Refers to the full or partial recovery/restoration of specific files and folders, as specified by the Customer in the Media Assessment Form (MAF), due to data loss caused by technological flaws, human error, or other factors.
Represents charges for the solutions detailed in the Inspection Report/Quotation.
Signifies the preliminary examination of the customer's storage media to assess the feasibility of data recovery.
Encompasses a range of storage devices such as hard drives, USB flash drives, external hard drives, laptop hard drives, server hard drives, solid-state drives, and more, used for data recovery purposes.
Denotes the unique identification number assigned by BitRecover to media received from the Customer, which must be used in all media-related communications.
Covers a variety of offerings, including data recovery, data erasure, degaussing, data repair, data migration, data restoration, and password recovery services, among others.
Refers to BitRecover's official website at https://www.bitrecover.com, and any other platforms used for business purposes.
After an initial consultation, Customers must personally submit their media to BitRecover for in-lab inspection. Alternatively, they may employ a third-party logistics provider at their own risk and expense. BitRecover may offer media pickup solutions, but in such cases, transportation issues, loss, or damage to the media are not BitRecover's responsibility.
BitRecover will inspect the Customer's Media and provide an Inspection Report upon receiving non-refundable Inspection/Analysis costs and the Order. BitRecover reserves the right to forfeit inspection costs and may:
BitRecover's decision in this regard is final and binding on the Customer.
In some cases, BitRecover may require authorization or specific inputs from the Customer for Inspection, including user identities, passwords, access codes, and hardware configurations. Failure to provide such authorization or incomplete/incorrect input within 7 days may result in the loss of inspection costs.
If the Customer returns the media without allowing BitRecover to perform the specified solutions in the Inspection Report, the report becomes null and void. Subsequent returns will be considered new cases.
Payment for solutions must be made in advance unless otherwise agreed in writing. All payments are non-refundable unless specified in our Refund Policy. BitRecover accepts various payment methods including credit cards, PayPal, and bank transfers.
All inspection charges are non-refundable. Please ensure you understand the scope of services before making payment.
BitRecover offers the following solutions on an onsite basis (Customer Site) and/or offsite basis (Remote Online and BitRecover In-Lab) at its discretion:
BitRecover will securely delete client data accessible to us after 7 days of receiving payment for a specific task, without prior notification.
While we use authorized original equipment manufacturer fixes, we cannot guarantee that our solutions are covered by the manufacturer's warranty. Our execution of solutions does not guarantee success, data recovery, media usability, or any specific outcome.
If you, the Customer, commit a significant breach of the Contract, BitRecover may terminate the Contract with immediate effect after providing written notice. Failure to pay BitRecover's Service charges will also be considered a serious violation, which may result in service cessation.
You are responsible for any amounts owed to BitRecover after termination, which will become due immediately.
By using our solutions, you acknowledge and agree to the following:
Our solutions are provided "as is," with no express or implied guarantees. We do not guarantee that our solutions will meet your specific needs or that they will be error-free, secure, timely, or uninterrupted.
We explicitly disclaim all warranties, whether stated, implied, or statutory, including any guarantee of title, accuracy, merchantability, fitness for a specific purpose, or non-infringement.
We do not guarantee the authenticity, accuracy, or suitability for use of the data we recover.
Estimates provided in inspection reports are not guaranteed to be accurate and may change before billing.
BitRecover disclaims all liability for data, media, or equipment loss, damage, destruction, or corruption, whether physical or otherwise.
We are not liable for any loss or damage to your media, data, or equipment during transit or due to our solutions unless it is caused by our negligence.
Our total liability to you for any contract, whether in contract, tort, for breach of statutory duty, or otherwise, is limited to the solution charges paid for the particular job or the cost of the media, whichever is less.
We are not liable for any indirect or consequential loss, including pecuniary loss, loss of data, business interruption, loss of profits, or loss of sales.
You agree to fully indemnify and hold BitRecover, its employees, associates, channel partners, and consultants harmless from any claims, costs, damages, losses, liabilities, expenses, demands, settlements, and judgments arising from your acts, inactions, or omissions related to our solutions.
We may disclose confidential information, including customer data, as required by law or to comply with law enforcement authorities, governmental agencies, or court orders.
We maintain the confidentiality of information provided by you and take reasonable precautions to prevent unauthorized disclosure.
We will delete customer data beyond recovery within 7 working days upon receipt of solution payments.
All disputes will be referred to a Sole Arbitrator appointed by BitRecover, with the decision being final and binding under the Arbitration and Conciliation Act, 1996.
Any disputes subject to arbitration will be under the exclusive jurisdiction of competent courts in Delhi, India.
BitRecover is not liable for performance delays due to circumstances beyond our control.
These Terms constitute the entire agreement between you and BitRecover regarding our solutions, superseding any prior agreements.
You relinquish ownership of material left unclaimed for 60 days, and we ensure data confidentiality before disposing of it.
By using our solutions, you certify that you have read and understood these Terms and agree to be bound by them.
For questions or assistance regarding these Terms & Conditions, please get in touch with us:
By continuing to use BitRecover's solutions, you acknowledge your acceptance of these Terms. We value your trust and look forward to assisting you with our data recovery services. Thank you for choosing BitRecover!
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