Terms & Conditions

1 Interpretation

1.1 Definitions

In these Terms & Conditions, the following definitions shall apply:

2 Processing of Orders

2.1 Media Submission

After an initial consultation, Customers must personally submit their media to BitRecover for in-lab inspection. Alternatively, they may employ a third-party logistics provider at their own risk and expense. BitRecover may offer media pickup solutions, but in such cases, transportation issues, loss, or damage to the media are not BitRecover's responsibility.

2.2 Inspection Report

BitRecover will inspect the Customer's Media and provide an Inspection Report upon receiving non-refundable Inspection/Analysis costs and the Order. BitRecover reserves the right to forfeit inspection costs and may:

• Refuse to use the Customer's media for solution
• Adjust inspection charges
• Modify solution conditions

BitRecover's decision in this regard is final and binding on the Customer.

2.3 Customer Authorization

In some cases, BitRecover may require authorization or specific inputs from the Customer for Inspection, including user identities, passwords, access codes, and hardware configurations. Failure to provide such authorization or incomplete/incorrect input within 7 days may result in the loss of inspection costs.

2.4 Return of Media

If the Customer returns the media without allowing BitRecover to perform the specified solutions in the Inspection Report, the report becomes null and void. Subsequent returns will be considered new cases.

3 Payment Terms

Payment for solutions must be made in advance unless otherwise agreed in writing. All payments are non-refundable unless specified in our Refund Policy. BitRecover accepts various payment methods including credit cards, PayPal, and bank transfers.

4 Services

BitRecover offers the following solutions on an onsite basis (Customer Site) and/or offsite basis (Remote Online and BitRecover In-Lab) at its discretion:

• Data Recovery Services
• Data Erasure and Degaussing
• Data Repair and Migration
• Data Restoration
• Password Recovery Services

Data Retention

BitRecover will securely delete client data accessible to us after 7 days of receiving payment for a specific task, without prior notification.

Disclaimer

While we use authorized original equipment manufacturer fixes, we cannot guarantee that our solutions are covered by the manufacturer's warranty. Our execution of solutions does not guarantee success, data recovery, media usability, or any specific outcome.

5 Termination

If you, the Customer, commit a significant breach of the Contract, BitRecover may terminate the Contract with immediate effect after providing written notice. Failure to pay BitRecover's Service charges will also be considered a serious violation, which may result in service cessation.

You are responsible for any amounts owed to BitRecover after termination, which will become due immediately.

6 Acknowledgements and Obligations

By using our solutions, you acknowledge and agree to the following:

• You are seeking BitRecover's solutions voluntarily and without pressure
• You have the legal authority to enter into the Contract
• You have the legal authority to provide access to the Data and necessary information
• You own the Media or have proper authorization for BitRecover to perform the solutions
• You will not provide any content that infringes on third-party rights or violates the law
• You will not use any documents or data provided by BitRecover in legal proceedings
• You understand that BitRecover's solutions are not guaranteed to achieve specific results
• You acknowledge that data recovery results may vary from initial estimates
• You agree to pay for BitRecover's solutions promptly
• You acknowledge that BitRecover may dispose of media in specific circumstances

7 Warranty & Exclusions

Our solutions are provided "as is," with no express or implied guarantees. We do not guarantee that our solutions will meet your specific needs or that they will be error-free, secure, timely, or uninterrupted.

Disclaimer of Warranties

We explicitly disclaim all warranties, whether stated, implied, or statutory, including any guarantee of title, accuracy, merchantability, fitness for a specific purpose, or non-infringement.

Data Authenticity

We do not guarantee the authenticity, accuracy, or suitability for use of the data we recover.

Estimates

Estimates provided in inspection reports are not guaranteed to be accurate and may change before billing.

8 Responsibility for Loss or Damage

Loss or Damage

BitRecover disclaims all liability for data, media, or equipment loss, damage, destruction, or corruption, whether physical or otherwise.

Transit and Service-Related Damage

We are not liable for any loss or damage to your media, data, or equipment during transit or due to our solutions unless it is caused by our negligence.

Limitation of Liability

Our total liability to you for any contract, whether in contract, tort, for breach of statutory duty, or otherwise, is limited to the solution charges paid for the particular job or the cost of the media, whichever is less.

Indirect or Consequential Loss

We are not liable for any indirect or consequential loss, including pecuniary loss, loss of data, business interruption, loss of profits, or loss of sales.

9 Indemnity

You agree to fully indemnify and hold BitRecover, its employees, associates, channel partners, and consultants harmless from any claims, costs, damages, losses, liabilities, expenses, demands, settlements, and judgments arising from your acts, inactions, or omissions related to our solutions.

10 Confidential Information

Disclosure of Information

We may disclose confidential information, including customer data, as required by law or to comply with law enforcement authorities, governmental agencies, or court orders.

Data Confidentiality

We maintain the confidentiality of information provided by you and take reasonable precautions to prevent unauthorized disclosure.

Data Deletion

We will delete customer data beyond recovery within 7 working days upon receipt of solution payments.

11 Other Important Terms

Dispute Resolution

All disputes will be referred to a Sole Arbitrator appointed by BitRecover, with the decision being final and binding under the Arbitration and Conciliation Act, 1996.

Jurisdiction

Any disputes subject to arbitration will be under the exclusive jurisdiction of competent courts in Delhi, India.

Force Majeure

BitRecover is not liable for performance delays due to circumstances beyond our control.

Entire Agreement

These Terms constitute the entire agreement between you and BitRecover regarding our solutions, superseding any prior agreements.

Ownership of Material

You relinquish ownership of material left unclaimed for 60 days, and we ensure data confidentiality before disposing of it.

Certification

By using our solutions, you certify that you have read and understood these Terms and agree to be bound by them.

12 Contact Us

For questions or assistance regarding these Terms & Conditions, please get in touch with us:

By continuing to use BitRecover's solutions, you acknowledge your acceptance of these Terms. We value your trust and look forward to assisting you with our data recovery services. Thank you for choosing BitRecover!