We stand behind our products with a 30-day money-back guarantee. Your satisfaction is our priority.
BitRecover has been a trusted name in data utility and email migration software for over 15 years, serving customers worldwide. We value your satisfaction and stand behind our products with a comprehensive 30-day money-back guarantee.
This policy applies to all customers globally, regardless of geographical location, and covers purchases made through our website or authorized resellers.
You are entitled to a full refund within 30 days of purchase if the following conditions are met:
The free trial version performed as advertised, but the licensed version fails to deliver the same functionality after purchase.
You've reported the issue to our support team, cooperated with troubleshooting efforts, and our team was unable to resolve the problem.
Your refund request is submitted within 30 days from the original purchase date.
Before a refund can be processed, you must contact our technical support team to report the issue and allow them to attempt a resolution. This ensures we can help you get the most out of your purchase.
To ensure fair use of our refund policy, please note the following circumstances where refunds cannot be processed:
If you purchased a basic license and the feature you need is available in another license tier, refund is not applicable. However, we'll help you upgrade by covering only the price difference.
Refund cannot be processed if you decline to contact support, refuse to share details about the issue, or do not allow the support team to troubleshoot the problem.
All our products have free demo versions. If you purchased without testing the demo first and the software doesn't meet your expectations, refund may not be applicable.
Performance issues caused by email server bandwidth limits, third-party restrictions (e.g., Google's daily data transfer limits), or your system configuration are not grounds for refund.
For data recovery software, if the demo showed recoverable files but the recovered files are corrupted due to the original data state, refund cannot be processed.
Mac versions listed on macuncle.com may have different features than Windows versions. Please verify Mac features before purchasing.
Refund requests submitted more than 30 days after the purchase date cannot be processed under any circumstances.
Reach out to our support team via live chat or email explaining the issue you're facing. Include screenshots or sample files if possible.
Our technical team will analyze the issue and attempt to resolve it. This may involve a remote session or sharing sample files for testing.
If our team successfully resolves the issue, you can continue using the software. If we cannot fix the problem, your refund will be initiated.
Once approved, the full refund will be processed within 7 working days to your original payment method.
We use TeamViewer for secure remote support. Our trained professionals will only test the software and will not make changes without your consent or copy/transfer any of your data.
Any files or credentials you share are kept strictly confidential and securely disposed of after resolution. We provide Non-Disclosure Agreements (NDA) upon request.
Many issues can be quickly resolved with simple configuration changes or guidance. Our goal is to help you get value from your purchase. If we truly cannot resolve the issue, your refund is guaranteed.
Once approved, refunds are processed within 7 working days. The time for the amount to reflect in your account depends on your bank or payment provider.
License keys are delivered within 15 minutes (up to 1 hour for PayPal). Check your spam folder first. If still not received, contact us via live chat or email and we'll resend it immediately. Delayed delivery is not grounds for refund.
Instead of a refund, we offer license upgrades by paying only the price difference. This way you get the features you need without losing your initial investment.
The demo version contains all features of the full product with output limitations. Testing ensures the software works with your specific files and system before you invest. This protects both you and us.
It is our responsibility to offer you excellent service even if our product does not meet your expectations. Your satisfaction matters to us.