How to Fix Hotmail Not Receiving Emails 2025? Issue Resolved

Mark Regan
Published: September 12th, 2025 • 14 Min Read

Do you also find issues with Hotmail not receiving emails? Users often experience that Hotmail has suddenly stopped receiving emails from a specific email account or on a particular device, like an iPhone or a Mac. There are also user concerns about Hotmail not receiving emails with attachments. If you are encountering any such issue, do not worry.

In most cases, if you find that you are not getting emails on your Hotmail account, it can be resolved with basic fixes like checking if they land in the spam or junk folder, cleaning up the storage space, or just fixing the internet connection. But if the issues persist and basic troubleshooting steps are not working. This is the ultimate guide. Here we will discuss everything from the reasons for Hotmail not showing email in the Inbox, general, and advanced methods to fix the Hotmail email receiving issue. So without any delay, let’s get started.

Quick Fix Checklist for Hotmail Address Not Receiving Emails

If you log into your Hotmail account and find that emails are not appearing in your Hotmail inbox. Before jumping to any conclusion, like your Hotmail account is being hacked or suspended. Try out these quick fixes when Hotmail not receiving emails:

Refresh the Hotmail Window: Whenever you refresh the Hotmail window, it syncs to the server and fetches the latest Hotmail emails that might not have been showing up earlier. It’s likely have received emails on your Hotmail account.
Check Your Internet Connection: If new emails are not showing in Hotmail, simply check whether your device is connected to the internet. Try switching between the mobile hotspot and the Wi-Fi connection. To fully confirm, you can also perform a speed test. If you do not have an internet connection, your Hotmail account will not be able to connect to the server and sync new emails.
Check Other Folders: Due to spam sensitivity filters, important emails can also land in Spam. Emails can also land directly into other custom folders in Hotmail. Before you conclude anything, look for your email in other folders.
Disable Filters: Check on your Hotmail search tab if you have active filters like From: Me, a certain date range filter, or only to show emails from a particular keyword or sender. Why are you not receiving Hotmail emails?

Mostly, this quick fix checklist resolves the Hotmail email receiving issue. However, if the basic troubleshooting steps do not help. And the Hotmail not receiving emails issue persists. Follow this guide till the end to understand why this happens and fix the Hotmail email receiving issue.

Why are you not receiving Hotmail emails?

Let us discuss the 8 core reasons why your Hotmail account not receiving emails.

Server Glitches: A minor server issue at Microsoft itself can be why you encounter the Hotmail not receiving emails issue.
Strict Spam Filters: There is a good chance that, due to strict email filters, your new Hotmail emails will end up in junk or spam folders instead of your inbox.
Storage Quota Exceeded: Hotmail only provides a limited 15 GB of free storage quota. Once this limit is exceeded, you will not be able to receive new emails due to storage problems.
Sync Issues: If you fail to receive Hotmail emails on specific devices, like your iPad, iPhone, or a third-party mail app, it is likely due to synchronization failures. This simply means your device is not able to connect to the Hotmail server.
Blocked sender: You will face a delivery problem with the Hotmail email if you have accidentally blocked the sender.
Configuration Error: If you face Hotmail not receiving emails issues on Outlook or other desktop clients, you have likely misconfigured the account’s Port no, SMTP server, or other settings.
Outdated Browser/ App: If you are accessing Hotmail through an old browser or an outdated third-party app to chances are Hotmail emails will not be received. This is because an older version may not support the latest security updates.
Cache Issues: Over time old cache can get corrupted. This corrupted old cache can interfere with the functionality of Hotmail. It can cause synchronisation failures and display only old Hotmail emails in the inbox.

How to Fix Hotmail Not Receiving Emails Issues?

You may not be able to receive Hotmail emails because of server issues or other reasons, like configuration errors. Whatever your reason may be, let us now discuss solutions step-by-step.

Hotmail Not Receiving Emails Storage Full

If your Hotmail is unable to fetch new emails because the Hotmail storage quota has exceeded. Give a try to these troubleshooting tips if you are facing difficulty receiving Hotmail emails.

Clear up space by deleting Hotmail emails from Spam folders.
Wipe out old Hotmail emails easily using the date filter when facing problems receiving Hotmail emails due to storage issues.
Ensure you delete the Hotmail email with large email attachments using the “has: attachment” filter.
Make sure you empty the trash folder of your Hotmail Account.

Guide to Solve: Hotmail Still Full After Deleting Emails

Fix Incomplete Receipt of Hotmail emails on iOS

If you are trying to figure out how to fix Hotmail not receiving emails on iPhone/iPad. A configuration issue of Hotmail in Apple’s ecosystem is likely the primary reason. Try these troubleshooting steps after trying quick fixes:

Modify Mail Fetch Settings For Hotmail
If you have your Hotmail account configured in Apple Mail (on iPhone, iPad, or Mac). It’s likely your mail fetch settings are too slow. In simple words, the instant delivery of the new Hotmail emails is turned off, which can cause a delay. Steps to Modify Mail Fetch Settings on iPhone/ iPad to fix email receiving issues on Hotmail:

1. 1. Go to the Settings on iPhone/iPad.
  2. Scroll and navigate to the Mail section.
  3. Click on Accounts. Press Fetch New Data.
  4. Look for your Hotmail account.
  5. Turn ON the Push slider. If you are not able to locate these settings, look for the Auto Fetch slider and turn it ON.

Update Your Mail App and iOS/macOS
Another very common reason you Hotmail not receiving emails on iPad/iPhone or any other macOS device is the use of an old Mail app. If you are using the built-in app to access your Hotmail email on iPhone/iPad, check for updates so that you no longer face issues with receiving Hotmail emails on your iPhone/iPad.
1. 1. Navigate to Settings >> General.
  2. Look for the Software Update option
  3. If a new Mail App update has come, make sure you download and install that version.
Updating the app ensures that you are in sync with the latest security protocols, allowing Hotmail to communicate smoothly.
Remove and Re-add Hotmail Account
If you are repeatedly facing Hotmail not receiving emails on iOS devices. Try removing and then re-adding the Hotmail account on the iOS device.
1. Go to the Settings on your device.
2. Scroll down and navigate to the Mail section.
3. Look for the Accounts option.
4. Locate the Hotmail Account from the list of added accounts.
5. Tap on the Hotmail Account >> Delete Account >> Confirm.
  Now you have successfully removed your Hotmail account from your iOS device.
6. Here is how you can re-add your Hotmail account:
7. Again, go back to Settings>> Mail >> Accounts.
8. Select Add Account or look for the (+) icon to add an account.
9. Choose Outlook.com( New name for Hotmail) .
10. Simply enter the login credentials of your Hotmail Account.
11. Follow the steps on the screen and lastly click Done.

Removing and re-adding the Hotmail account can prove as a reliable method to resolve the Hotmail not receiving error, as it’s likely to reset corrupt settings and refresh the server connection.

How To Fix Hotmail Not Receiving Emails From Certain Addresses

If Hotmail is not showing received emails only for certain email addresses, like Gmail or any other custom domain, it occurs because of strict spam filters due to which end up in the junk folder, or you have likely blocked the sender from the Hotmail account. You can try out the following methods to fix the issue:

Check the Blocked List of Hotmail Account:
Check whether you have blocked the sender accidentally. Which is why you are unable to receive email from the particular sender on your Hotmail account.
1. Open Hotmail/Outlook.com on your browser. You can also access the same on the App.
2. Go to Settings >> View all Hotmail Settings.
3. You will find the Mail option on the left sidebar. Go to Junk Mail.
4. Click on Blocked Senders and Domains.
5. If you find that you have blocked the sender accidentally, unblock them to receive emails from that sender.
6. Click Save to apply the change to fix the Hotmail not receiving emails issue.
Solve Email ending up in Spam Hotmail:
If you find that emails from a certain email address are ending up in Spam or Junk folders, and are not received in your Hotmail primary mailbox. You can easily resolve this by adding the sender back to the Safe Senders List.
1. Access your Hotmail in a browser or an App.
2. Go to Settings >> View all Hotmail/Outlook settings.
3. Click on Safe Senders and Domains.
4. Press Add.
5. Enter the domain or sender’s email.
You will now be able to access these emails back in the primary mailbox of Hotmail.
Hotmail Not Receiving Emails From Gmail or Hotmail Not Receiving Emails From Instagram, especially. You likely have accidentally blocked their emails. If they are not blocked, check if they are ending up in “Promotional” or “Social” folder instead of the primary inbox.

Hotmail Not Receiving Emails With Attachments

If you are unable to receive Hotmail emails specifically with attachments, most likely the result of Hotmail’s maximum receive size limit of 20-25 MB for attachments is exceeded. In such cases, it’s likely to bounce back to the sender or end up in junk because of the large file size being detected as malware or suspicious. Steps to fix Hotmail not receiving emails with attachments:

If the 20-25 MB attachment size limit of Hotmail is exceeded. Ask the sender to use a cloud link or use .zip format to compress the attachment and send the email.
Check the Junk/Spam folder if you are not receiving emails with attachments in Hotmail’s primary mailbox.
You can also temporarily disable the antivirus if Hotmail is failing to receive messages with attachments. A good chance is that these emails sent to Hotmail are considered malware or another cyber attack.
Check if the file size filters(size:<1MB) are used in Hotmail’s search bar.

Limitations of Manual Fix for Hotmail Not Receiving Emails

The manual fixes to resolve the Hotmail failing to receive messages issues are reliable in most cases and provide an effective solution. But these methods are not 100% effective. Here are some limitations of the manual fixes for the Hotmail address not receiving emails:

No Guarantee: The truth is, manual fixes do not ensure solving Hotmail issues not receiving emails. They are ineffective when linked to a server-side error.
Time-Consuming: When you can’t get Hotmail emails in your Inbox, you will need to try out each solution. There is no other way around. Trying each solution one at a time can be frustrating and highly time-consuming.
Account Compromised: Manual fixes are ineffective in the case of Hotmail hacked not receiving emails. In such a scenario, you will face extreme data loss and security issues.
Highly Technical: Certain configuration-related manual fixes can be highly technical for an everyday user.

Pro Tip: Fix Hotmail Not Receiving Emails

Are you constantly facing the Hotmail Not Receiving Emails issue? If this issue continues to persist even after trying all the quick and advanced fixes. It’s time to take control of your Hotmail data. You see if you are unable to receive Hotmail emails, and manual fixes have proven ineffective. It’s likely because of a server issue or an account compromise scenario, which can lead to huge data loss. So you need to safeguard your Hotmail data.

BitRecover Outlook.com Backup Tool is an advanced solution allowing you to back up your Hotmail data effortlessly, securely, and quickly. It allows you to have complete control of your data by archiving it with attachments, all while maintaining the folder structure and data integrity. Download the tool today. A free trial version is available to try out the advanced features of our robust tool before fully committing.

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Learn: How to Backup Hotmail Emails to Hard Drive?

Steps to Prevent Data Loss When Hotmail Not Receiving Email

You can follow the steps here to prevent Hotmail data loss when the Hotmail Inbox not receiving emails.

Once downloaded, install and launch the tool on your desktop. This advanced tool to safeguard your Hotmail email data is compatible with both Windows and Mac.
Enter your Hotmail email ID that is not receiving emails.
Enter the password of your Hotmail account.
On the left panel, you can find all your Hotmail emails.
From the left-hand panel, select all the Hotmail emails that you need to archive. You simply need to check or uncheck boxes to select the Hotmail email. There is no need for any technical knowledge to use this application.
Choose from multiple saving options available to safeguard your Hotmail emails in various formats.
You also have the liberty to choose from multiple file naming options. In fact, you can also use the advanced filter option to choose Hotmail emails selectively.
Click on Change to browse and select the final destination of transformed Hotmail emails to prevent data loss if Hotmail not receiving emails.
Hit the Backup button to archive Hotmail emails for future use.

Conclusion

We hope you now completely understand “why you suddenly stopped receiving emails on Hotmail.” And how can you fix the Hotmail not receiving emails issue? You can try quick troubleshooting steps like refreshing the Hotmail window, checking the internet connection, or sorting the filters when your Hotmail account not accepting incoming emails. Also, try cleaning up storage space when you face “Hotmail inbox full not receiving emails Issue.” You can also dive deep into advanced solutions, and even though these manual troubleshooting steps are extremely helpful. They do not guarantee solving the Hotmail email receiving issue 100%. So, to prevent data loss when Hotmail is unable to fetch new emails, preserve your Hotmail email data using our advanced tool.

Also Read: Outlook is Having Trouble Starting

FAQs: Hotmail Not Receiving Emails

Q1: Why am I not receiving Hotmail emails on my phone?

If you are unable to get Hotmail emails on your phone, specifically, it can be because of a sync failure; simply refresh. If the issue persists, you can remove and re-add the Hotmail account to resolve any configuration-related and corrupted cache issues.

Q2: How do I fix Hotmail not receiving emails from Gmail?

If you can’t receive specific Gmail emails in Hotmail, look for lost emails in the Junk folder. Also, verify if you mistakenly added Gmail in “Blocked Senders and Domains.” If so, add Gmail back to the “Safe Senders and Domains” list in Hotmail.

Q3: Why is Hotmail not receiving verification code emails?

Unable to receive verification emails in Hotmail, check if they are in the junk folders, as due to strict spam filters, they end up in marketing or spam folders. To resolve this you can mark verification emails from Gmail, Instagram, or others as “Not Spam”.