How to Resolve Error of ‘Not Able to Open MSG File Saved with Outlook’ ?

Rollins Duke   
Published: May 13th, 2024 • 3 Min Read


Not able to open .msg files saved with outlook 2013! I begin MS Outlook 2013, open a message and save it to a msg file. Then, I opened the folder in Windows Explorer and double-tap the document just saved. True to form, this opens an Outlook assessor indicating the email saved. I close the monitor and double-tap the msg file. This delivers the following error: We can’t open ‘%file way and name here%’. Can you please help me why this error is showing and how can I correct it!

Are you also getting such error messages while you attempted to open msg files? If yes, then you have landed on the right page. Here, we have explained how to resolve queries like ‘unable to open .msg files in outlook 2016’, ‘not able to open .msg with outlook 2019’.

Not Able to Open MSG File Saved with Outlook ? – Here Could be the Reasons!

In the event that any of the following issues are happening with you then Outlook users will be not able to open MSG file saved with Outlook 2019, 2016, 2013, 2010, and so forth:-

  1. When Outlook has not configured precisely.
  2. The preview of MSG documents delivered by Hex editors is hard to comprehend by users.
  3. When the MSG file is open in the Outlook application and the user is attempting to open it once more.
  4. Attempting to open MSG file utilizing Outlook 2000/XP or beneath, that has been produced in Unicode format.

Steps to Resolve Query -Not Able to Open MSG File Saved with Outlook

For Microsoft Outlook 2003 and 2007

In order to resolve not able to open msg files saved with Outlook 2003, 2007 do follow these steps-

Open MS Outlook. Hit on Tools and open the drown-down list to pick “Options…”


Then, select the ‘Advanced Options’ tab.


Thereafter, an Advanced options window will pop-up. Disable the ‘Use Unicode Message Format when saving messages’.


For Microsoft Outlook 2010, 2013 and 2016

When you are facing the issue of not able to open msg file saved with Outlook 2016, 2013, 2010 then please follow these steps:

Open Outlook and click on the File option and open the drop-down list to pick “Options”.


Then, in the Outlook options pop-up folder, select the Mail option. In the Save messages section, disable the ‘Use Unicode format’ and hit on the OK tab.


Thereafter, select the Save as type by choosing the Outlook Message Format.


Thus, with the above-explained procedures, one can easily resolve the error of unable to open .msg files in Outlook 2003, 2007, 2010, 2013, 2016, 2019.

If you wish to save the MSG files into some other secured file format. Or perhaps, wish to access MSG file in some other email application then please try our automated software – MSG Converter. Within few mouse clicks, users can convert any number of MSG files to popular file formats, webmail, desktop email clients.