Outlook Not Showing Teams Status After Update – Solved

Outlook not showing teams status can affect communication, cause confusion in scheduling and impact workspace productivity. In this guide, we will explore the common reasons why we can’t see team status in Outlook.

Microsoft Teams and Outlook are essential productivity for many businesses, offering seamless communication and collaboration across the Microsoft 365 ecosystem. One of the key integration between two platforms is presence syncing where your Team’s available status, busy, in meetings shows up in Outlook. However, many users reported the same issues as Outlook not showing teams status after update or any old Outlook.

Why is Outlook not Showing Team Online Status?

• For presence, syncing to work Both Microsoft Teams and Outlook must be running at same time. If either application is closed or hasn’t properly started, status updates won’t reflect in Outlook.
• If Microsoft Teams isn’t configured as the default chat app in Office Settings, Outlook won’t pull your status from Teams. These settings ensure that Office apps like Outlook know where to retrieve presence data from.
• You must verify you have login Teams and Outlook with the same Microsoft 365 account. Using different methods across the apps can cause mismatch, preventing status visibility.
• Corrupted or outdated cache files can affect communication between Teams and Outlook. Clearing the cache files to resolve sync issues.
• Certain firewalls and security tools may block background sync between Teams and Outlook. These restrictions can prevent Outlook from showing team status.
• Microsoft Teams Meeting Add-ins for Outlook enables many integration features, including online status. If add-in disabled, missing or corrupted, Outlook does not show teams status.
• Using older versions of Outlook and Teams show compatibility issues. Regular updates to fix bugs and performance improvement can solve sync issues.
• Available sync relies on correct registry settings under the IM Providers key. If this is not configured correctly using defaultIMApp value, Outlook does not show team status next to the name.

How to Fix Outlook Not Showing Teams Status After Update?

If Outlook isn’t showing Teams online status then try the following solution to quickly restore status syncing between two apps:

Method 1. Ensure Both Outlook and Teams are Running

1. Presence syncing only works when both Microsoft Teams and Outlook are actively running on your system.
2. Close and relaunch both applications to ensure they’re functioning correctly.
3. If Teams isn’t open Outlook won’t be able to retrieve your availability status.

Method 2. Set Teams as Default Chat App for Office

1. Open Microsoft Teams and navigate to Settings.
2. Click on General and check box Register Teams as chat app for Office.
3. Relaunch both Teams and Outlook.

Method 3. Sign in with Same Account in Both Apps

1. In Outlook, go to file and account settings and check email addresses.

1. In Teams, click your profile and Manage account to verify both applications using the same email address.

Method 4. Enable Online Status in Outlook Settings

1. Launch Outlook and navigate to file.
2. Click on options and press People.
3. Check box: Display online status next to name.
4. Click OK and relaunch Outlook to reflect changes.

Method 5. Ensure Team Add-ins Is Enabled in Outlook

1. Open Outlook and navigate to the file.
2. Click on options and click on Add-ins in the list.
3. Navigate to manage and select Com-Addins and click on the Go button.
4. Check Microsoft Teams Meeting Add-in for Microsoft Office.
5. Click OK to apply changes.

How to Fix New Outlook Not Showing Team Status?

If you have installed new Outlook and can’t see team status in Outlook. Then follow the approaches as we have stated below:

Method 1. Use Same Profile in Account and Teams

1. Login to Windows with the same user account used in Outlook and Teams.
2. Ensure no conflicting Outlook profiles exist(check via Control Panel and select Mail and press on Show Profiles.

Method 2. Clear Outlook and Teams Cache Files

1. Exit Microsoft Teams completely.
2. Press Win+R and type %appdata%\Microsoft\Teams then press Enter.
3. Delete all files and folders appear inside.
4. Go to %localappdata%\Microsoft\Outlook.
5. Delete OST or data files.
6. Relaunch Outlook to save changes.

Method 3. Repair or Update Outlook

1. Open Outlook and navigate to the file.
2. Click on Update options and press on Update Now.
3. Open Control Panel and click on Program and features.
4. Right click on Microsoft 365 and press Change.
5. Select Quick or online repair.
6. Uninstall Teams via Settings and click on Apps.
7. Reboot your device and download the latest version from Microsoft 365.
8. Relaunch both Teams and Outlook and see issues fixed.

Method 4. Firewall and Security Tools

1. Press Windows+R and type regedit and click open.
2. Navigate to HKEY_CURRENT_USER\Software\IM Providers
3. Confirm value of DefaultIMApp is set to Teams.

Method 5. Add or Correct Registry Settings

1. [HKEY_CURRENT_USER\Software\IM Providers\Teams]
2. “IMSupported”=dword:00000001
3. ProcessName=”Teams.exe”

Method 6. Register Teams TLB Files(UC.tlb/UC.Win32.tlb)

1. Locate uc.tlb and uc.win32.tlb in the Teams folder(usually in %localappdata%\Microsoft\Teams.
2. Open Command Prompt as Administrator.
3. Run regetlib.exe “path\to\uc.tlb”.
4. Regetlib.exe “path\to\uc.win32.tlb”.
5. If regetlib is missing then install it from Microsoft Tools or use PowerShell Alternatives.

When New vs. Classic Apps Are Involved?

• If new Outlook isn’t showing Teams online status consider switching back to Classic Teams which has a more stable and complete Outlook presence.
• In New Teams, go to Settings and General and enable Team as a chat app for Office to restore presence syncing with Outlook.
• If chat app settings are unavailable manually register teams using Registry key or Group policy to set Teams as default IM providers for Office.
• New Outlook is gradually supporting Teams presence but if syncing issues remain faces, switch back to old Outlook until full functionality is available.

Alternative Method to Fix Outlook not Showing Teams Status After Update

As it also happens when OST files get corrupted due to this new Outlook not showing teams status. In this situation, we recommend you to choose BitRecover OST to PST Converter as it offers advanced functionality options such as Recovery Mode as it can recover all corrupted data files and also offers 37+ export options including PST to easily recover files and can be imported in Outlook classic.

1. Download and open Suggested Software on your system.
2. Click on Convert configured Outlook mailbox data and check on Recovery Mode.
3. Software preview mailbox folder to select as you wish to convert.
4. Choose the PST file in the list of Saving options and select PST size, language and other filters.
5. Browse destinations and choose advanced filters as required.
6. Press Next to easily fix Outlook not showing Team status after update.

What Makes this Tool Stand Out?

• This software supports advanced functionality to easily convert OST to PDF, EML, MBOX, and many more.
• It also offers advanced filter features to convert data as per date range, subject, sender, recipients, exclude folders, skip empty folders, create PST year wise, create exception log and many more.
• This tool has been specially optimised with advanced algorithms to make it friendly for all professional and individual users.
• With this wizard, you can also import OST to Microsoft 365, Thunderbird, Zimbra, Maildir, Gmail, Outlook.com and all IMAP Supported email platforms.
• This tool also offers to restore and convert oversize, corrupted, inaccessible and dismounted OST files.

Common Questions

Why is Outlook not showing Team status on Mac?

Outlook may not fully support Teams presence, especially in older versions or preview versions. Verify both use the same Microsoft 365 account, update to the latest version, and check if teams are set as default chat apps in settings.

Why is Outlook Not Showing Teams Online Status Next to Name?

This can happen if the display setting is disabled in Outlook. Go to file and click on options and select people and check display online status Next to name. Also verify Team is running, registered as default chat and use the same Microsoft 365 account in both.

Why can’t I see Team status in Outlook?

Teams presence may not appear if Teams add-in is disabled. Accounts don’t match, or teams aren’t running. Also verify Registry Settings and check Teams are registered as default IM providers in Office under the correct account.

Why is the Old Outlook Not Showing Team Status?

In classic Outlook, this issue mostly appears due to disabled Teams add-ins, outdated version, or missing registry entries. Make sure Teams is active and registered as a default IM app and both apps are updated.

Why is the New Outlook Not Showing Team Status?

New Outlook is gradually added to Team presence support. If it’s not showing, verify Teams is set as default app and verify both apps using the same Microsoft account and consider switching back to classic mode for stable status syncing.

Machine Wide vs Per-User Install Updates

• Machine Wide installations may not register Teams presence correctly for all users, leading to Outlook not showing Teams online status.
• Fix this copy missing tlb files using regtlib.exe to register them or edit the register key to restore presence syncing.

Advanced Enterprise Scenarios

• GPOs may disable online features, verify chat integration under Microsoft Teams and Office templates.
• Teams presence in Outlook requires Microsoft 365 valid licenses like business or Enterprise plans with Exchange online access.
• Admins can use tools like log analyzer, event view or Microsoft 365 admin center to investigate presence issues across user accounts.

TroubleShooter Tools

• Microsoft offers PowerShell -based troubleshooter for Classic Teams presence issues-ideal for checking registry key and policy settings.
• Use SaRA as appeared in GetHelp app to fix common issues with Teams and Outlook integration, including missing add-ins, presence errors or profile issues.

Closing Remarks

In this guide, we have explained all effective methods to fix Outlook not showing Teams Status on Mac and Windows. We have shared several manual techniques to solve Outlook not showing teams online status next to name. If manual approaches don’t work that means the OST file is corrupted. In this situation you can opt for an alternative method to turn into a healthy state and can easily see Team status in Outlook.